No automatic waiver
A checkbox alone must not be treated as a universal waiver; wording must match the applicable consumer law.
Consumer information
Right of Withdrawal
Prepared information for consumers ordering remote services or digital ECU file work.
Withdrawal
Timing matters for custom work.
Prepared information for consumers ordering remote services or digital ECU file work.
The final notice and model withdrawal form must be legally reviewed for the operator's country and sales markets before launch.
Standard period
Where consumer law applies, a statutory withdrawal period may begin when the contract is concluded.
Early performance
Work should begin during that period only after the customer's explicit request and required acknowledgement.
Custom digital work
Withdrawal rights may change once individually commissioned digital work has begun or been fully supplied.
How to withdraw
A clear statement can be sent to info@flex-tuning.com. The operator's postal address must be added.
Refund calculation
If lawful work has already started at the customer's request, rules on proportional payment may apply.
Owner action
Add the verified company address, withdrawal recipient and jurisdiction-specific model form before publishing.
Ready?
Start with your vehicle details.
Send make, model, engine, year, gearbox, ECU type, and the result you want. FLEX will guide you to the correct route.