Contact
Start a return or complaint through info@flex-tuning.com with the order reference and supporting photos or diagnostics.
Support process
Returns and Complaints
Prepared process for reporting defects in digital calibration work or individually supplied physical parts.
Returns
Contact first, inspect properly.
Prepared process for reporting defects in digital calibration work or individually supplied physical parts.
The physical return address and country-specific procedure must be added by the operator before parts are sold online.
Digital files
Report the order reference, vehicle data, symptoms, fault codes and any file changes made after delivery.
Physical parts
Do not send parts without confirmation. Fitment, condition and the approved return route must be checked first.
Transport damage
Document packaging and damage promptly and keep all materials until the carrier process is confirmed.
Statutory rights
Mandatory consumer warranty and defect rights remain unaffected where applicable.
Custom products
Individually modified files and custom-made parts may be subject to different withdrawal rules, without limiting defect rights.
Owner action
Add the verified return address, response times, carrier instructions and refund method before physical sales launch.
Ready?
Start with your vehicle details.
Send make, model, engine, year, gearbox, ECU type, and the result you want. FLEX will guide you to the correct route.